Cancel Your Appointment

Cancel through the NHS App

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

CANCEL THROUGH THE NHS APP

NHS App image

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

 

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0121 444 2054 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

Practice Policy on Missed Appointments

Kingsfield Medical Centre agrees that:

  • Each appointment is a valuable opportunity for our patients
  • Pressure on appointment times shows that there is a need for every single appointment we have available
  • Doctors and Nurses appreciate that there are times when it is necessary to cancel appointments
  • Reception staff are always willing to help rearrange cancelled appointments.

Kingsfield Medical Centre staff will endeavour to:

  • Make best use of appointments for each and every patient
  • Provide a helpful booking service

Kingsfield Medical Centre expects our Patients to:

  • Be courteous to staff booking appointments
  • Attend the appointment on time
  • Contact the Surgery to cancel if they cannot attend
  • Contact the Surgery if they no longer need to attend

Kingsfield Medical Centre, on NHS advice, will:

  • Monitor those patients who do not attend their appointment
  • Remind patients, by letter and verbally, that 3 missed appointments can lead to removal from the Practice List
  • Remove persistent offenders from the practice list where necessary, to ensure fairness for all patients