We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have set up two groups so that you can have your say: a Patient Participation Group (PPG) and a "virtual" Patient Representative Group (PRG).
The aims of both the the PPG and PRG are to strengthen the relationship between you the patient and Kingsfield Medical Centre (The Practice) and to assist the Practice in continuing to improve its provision of healthcare whilst ensuring that patients are at the heart of decision making.
The Patient Participation Group (PPG), which meets with practice staff regularly, is here to:
Be a Patient voice
- Provide ways for patients to give feedback and comments to the Practice
- Contribute to the development and maintenance of the Practice website
- Contribute to a Patient Newsletter/ Information Sheet and Notice Board
- Support the Care Quality Commission (CQC) inspection process
Challenge & Support: help the Practice to improve service delivery
- Find ways to keep improving the patient experience and to support staff
- Monitor the provision of a safe, risk-free environment at KMC
- Review patient-targeted material
Assist in the promotion of better healthcare & treatment
- Provide information to promote self-care and understanding of long term health conditions
- Raise awareness of and access to other care and support agencies
- Encourage communication of public health messages
There is a suggestion box in the Reception area where you can leave comments for the PPG.
You can also e-mail the group at firstname.lastname@example.org.
We will ask the members of the PPG some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. The group will also ask us questions and make suggestions.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We still need young people, people with long term conditions and people from a range of ethnic groups to join the PPG.
If you would like to join our Patient Participation Group, please contact reception.
The Patient Representative Group (PRG) provided another way for patients and the Practice to communicate, by e-mail. It does not involve meetings and has been set up to provide opportunities for a more representative and diverse sample of patients to be contacted by the Practice from time to time to consult and seek your views.
If you are happy for us to contact you occasionally by email and if you would like to join the "virtual" Patient Representative Group, please click on the link below to open the sign-up form and complete the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Many thanks for your assistance.
Patient Participation Group Reports
KMC PPG REPORT 2014
KMC PPG Annual Report March 2015
PPG REPORT 2014-2015
PPG Report 2015
PPG Report 2016
KMC PPG Annual Report 2017
KMC PPG Annual Report 2018
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.